I stepped on my laptop screen and cracked it. I took it in Tuesday afternoon. Cutting Edge gave me a reasonable price estimate and told me about damage to the screen hinge, which they could fix. They called me twice updating me on the status of my computer, one of the times was after they closed. My computer was ready to be picked up the next morning and it looks as good as new! I don’t think you could receive better service. I’d recommend Cutting Edge to anyone with computer problems.